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Privacy Policy

Last Updated: November 19, 2025

MoonSoar Services (“we,” “us,” or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or interact with us.

By using this website, you agree to the terms outlined here.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

  • Submit a contact form

  • Make a purchase

  • Request assistance or communicate with us

This may include:

  • Name

  • Email address

  • Mailing/billing address

  • Phone number (if provided)

  • Order details

  • Any information you include in your form submission or message

1.2 Information Collected Automatically

When you browse our website, we automatically receive certain information, such as:

  • IP address

  • Browser type and version

  • Device information

  • Pages you visit

  • Time spent on pages

  • Referring/exit pages

  • Clicks, scrolls, and general usage behaviour

This information is collected through tools such as:

  • Google Analytics 4 (GA4)

  • Microsoft Clarity

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide customer service

  • Process and fulfill orders

  • Improve our website, products, and services

  • Monitor website performance and user experience

  • Prevent fraud and maintain security

  • Comply with legal and regulatory requirements

We do not sell your personal information.

3. Contact Forms & Data Storage

When you submit a form on our website:

  • A copy is stored on our secure website server, and

  • A copy is emailed to us for processing.

These submissions are accessible only to authorized personnel.

4. Payments Processed Through Stripe

We use Stripe to securely process payments for products purchased on our website.

  • Stripe collects your payment information directly.

  • Your full credit card details are not stored on our servers and are never accessible to us.

Stripe processes your payment information in accordance with its own Privacy Policy.

5. Cookies, Analytics & Behavioural Tracking

5.1 Google Analytics 4

We use GA4 to collect anonymized usage data such as page visits, device type, and user interactions to help improve our site.

You may opt out of Google Analytics via your browser settings or Google’s opt-out tools.

5.2 Microsoft Clarity

We use Microsoft Clarity to understand how visitors interact with our website. Clarity provides:

  • Heatmaps

  • Session replays

  • Scroll and click behavior

  • Basic device and browser information

Clarity may capture anonymized interaction data such as mouse movements, page navigation, and clicks.
Clarity does not capture sensitive information such as credit card numbers.

You can read Microsoft’s privacy policies for more information on how they handle data.

5.3 Cookies

We use cookies to:

  • Maintain basic website functionality

  • Analyze traffic

  • Provide a better user experience

You can manage or disable cookies through your browser settings.

6. Third-Party Service Providers

We work with trusted third parties who assist us in operating our business and website:

  • Stripe — payment processing

  • Google Analytics — website analytics

  • Microsoft Clarity — behavioural analytics

  • Website hosting provider — website operation and data storage

  • WPForms — form submission processing

These providers only access personal information as necessary to provide their services.
Some may store or process your data outside of Canada, which means your information may be subject to foreign laws.

7. Data Security

We take reasonable precautions to protect your personal information, including:

  • SSL encryption

  • Secure server environment

  • Restricted access to stored data

  • Regular updates and monitoring

While no method of transmission over the internet is 100% secure, we follow industry best practices to reduce risk.

8. Data Retention

We retain personal information only as long as necessary to:

  • Respond to your inquiries

  • Fulfill orders

  • Maintain business records

  • Meet legal or regulatory requirements

Form submissions and order data may be stored according to our internal retention policies.

9. Age of Consent

By using this site, you confirm that you are the age of majority in your province or state, or that you are the age of majority and have provided consent for any minor dependents to use this website.

10. Your Rights

You may contact us at any time to:

  • Access personal information we hold about you

  • Request corrections

  • Request deletion (where legally allowed)

  • Ask questions about our privacy practices

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes take effect immediately when posted on this page.
If changes are significant, we will indicate the update at the top of this page.

12. Contact Information

For questions, concerns, or requests regarding your personal information, contact us:

Email: info@moonsoar.com
Mailing Address:
MoonSoar Services
14 Chisholm Street
Cambridge, ON
N1R 4E2
Canada