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Refunds & Returns Policy

Last Updated: November 20, 2025

Thank you for your purchase. MoonSoar Services provides digital/virtual products that are delivered electronically. Because our products are not tangible goods, all sales are considered final.

1. No Returns or Exchanges

Since our products are digital and accessible immediately after purchase, we do not accept returns, exchanges, or cancellations.

Once a purchase is completed, the product cannot be returned.

2. No Refunds on Digital Products

All payments for digital or virtual products are non-refundable.

This includes, but is not limited to:

  • Digital downloads

  • Virtual templates

  • Online resources

  • Any product delivered electronically

By completing your purchase, you acknowledge and agree that you will not be entitled to a refund under any circumstances.

3. Issues With Access or Files

If you experience technical problems accessing or downloading your product, please contact us and we will be happy to assist.

This includes situations such as:

  • Broken or expired download links

  • File corruption

  • Difficulty accessing your account to retrieve purchases

We will ensure you receive the product you purchased, but this does not constitute grounds for a refund.

You can reach us at:

Email: info@moonsoar.com

4. Fraud or Unauthorized Purchases

If you believe a purchase was made without your authorization:

  • Please contact us immediately

  • We may request additional details to verify the claim

  • We may involve your payment provider (e.g., Stripe) to resolve the issue

Fraud-related disputes must be handled through the payment method used during checkout.

5. Chargebacks

Initiating a chargeback for a valid digital purchase may result in:

  • Loss of access to purchased products

  • Closure of your account

  • Denial of future purchases

We encourage you to contact us first so we can assist with any technical issues.

6. Contact Information

If you have any questions about this Refunds & Returns Policy, please contact:

Email: info@moonsoar.com
Mailing Address:
MoonSoar Services
14 Chisholm Street
Cambridge, ON
N1R 4E2
Canada